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Posts Tagged ‘AI’

Chatbots: The New Tool in a Trader’s Toolbox

March 18th, 2019 No comments

Chatbots offer a new way for brokerage firms to engage clients, creating well-informed buyers.

Time is money, money talks and now, when it does, its voice is automated. Chatbots are not just for lazily skipping through songs on your favorite playlist anymore.

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How Chatbots Talk Their Way into Enterprises’ IT Landscapes?

February 28th, 2019 No comments

There are at least two use cases.

The first one is an internal concierge, when robots help out with ordering stationary, arrange travel or help onboarding new employees. The more cloud solutions are in use by an enterprise, the easier the adoption of the tools, which simply interconnect many such systems (“integrations”). The key is of course public APIs of those systems. Otherwise it takes skill and time of internal development forces and certainly limits the global adoption of such tools as chatbots.

The second use case is customer support and pre-sale automation. Take a look at Intercom’s solution and trends. The main barrier here is the way the big data is stored and the technology available for a regular company to process and label it.

The reason is that the ML tools are still not that easy to use. We need it at the level that an ordinary IT person could use it like he or she uses bash scripts nowadays.

Another issue is regulation around the data (such as GDPR) scares many enterprises and they prefer to stick to the known solutions. It is hard to persuade such a company to move on with the cloud chatbot solution. And since many of the enterprises still don’t have ML as a core expertise, they can implement a rule-based chatbots at best. More often, this leads to poor performance and bad customer experience. Disappointed, such companies shelve such projects for some time, maybe even years.

However, with the great adoption of voice assistants we are bullish on conversational UIs including chatbots!

Evgeny Sorokin, SVP of Software Engineering

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How to Achieve Artificial Empathy?

July 30th, 2018 No comments

artificial empathy

It is essential to understand, that not all software needs to recognize emotional tone and then act differently. The need for artificial empathy, for example, would be of little benefit when scheduling a meeting or looking up a recipe. There are, however, sensitive areas such as Read more…

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Making a Financial Chatbot

May 18th, 2018 No comments

Financial Chatbot

Chatbots are everywhere. But what is a chatbot? How can you build your own? In this article we describe several tools and techniques to get you started.

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How to Use Chatbots in the Online Trading Industry

April 2nd, 2018 1 comment

How interactive agents with AI capabilities can help brokers to convert, activate and engage traders.

Financial companies are known to be mostly conservative, and currently their chatbots tend to offer semi-automated support services and basic information related to the account of the user, such as statements. Brokerage firms move slowly and typically limit their offerings to stock prices or general information about the markets.

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